Curious about A, B, C, and D drives? Learn what they mean and how to use them effectively with Dropbox in this handy guide! - check it out now!

Forum Discussion

Mark G.16's avatar
Mark G.16
Explorer | Level 4
2 years ago
Solved

Desktop App won't start any more

My Desktop app will no longer start. I get this error window. The app still starts on my laptop, and the web version of dropbox works. I recently deleted some folders/files from my folder location to...
desktop
Error Messages
Windows
  • Megan's avatar
    Megan
    2 years ago

    Hi jigsaw83, I checked, and it seems you were using a beta version of our app.

     

    Can you try to switch to a stable one, and check how things go? You can do this by accessing your account settings on the Dropbox website and turn Early releases off. 

     

    Once that is done, feel free to re-install the app. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the additional info and the error log, Mark G.16.

 

Can you try performing an advanced reinstall of the app? That should resolve this issue for good.

Mark G.16's avatar
Mark G.16
Explorer | Level 4
2 years ago

Followed the instructions for an advanced re-install, but it did not resolve the issue. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi all, for anyone  who's still affected by this, could you let us know if you're running any 3rd party apps or security programs like antivirus or even a VPN/proxy setting on the affected computer? 

    • Mark G.16's avatar
      Mark G.16
      Explorer | Level 4
      2 years ago

      No 3rd party apps or anti-virus type programs here...

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Since the advanced re-install didn't solve this error, would it be okay for me to reach out via email, in order for us to have a closer look into this, Mark? 

    • yutsunhsieh's avatar
      yutsunhsieh
      Explorer | Level 4
      2 years ago

      Tried to disable MS firewall and MS anti-virus program.

      The same error occurred.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!