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Forum Discussion
Solved
Desktop App won't start any more
My Desktop app will no longer start. I get this error window. The app still starts on my laptop, and the web version of dropbox works. I recently deleted some folders/files from my folder location to...
Hi jigsaw83, I checked, and it seems you were using a beta version of our app.
Can you try to switch to a stable one, and check how things go? You can do this by accessing your account settings on the Dropbox website and turn Early releases off.
Once that is done, feel free to re-install the app.
Walter
Dropbox Staff
Dropbox StaffHi all, for anyone who's still affected by this, could you let us know if you're running any 3rd party apps or security programs like antivirus or even a VPN/proxy setting on the affected computer?
No 3rd party apps or anti-virus type programs here...
- Megan
Since the advanced re-install didn't solve this error, would it be okay for me to reach out via email, in order for us to have a closer look into this, Mark?
- Jay
Hi everyone, could you confirm what version of Windows and OS build you're running on your machines?
Windows 10 22H2 OS Build 19045.3155
- Jay
To look into this matter in more detail, could we contact you at the email associated with your forum profile?
Yes
Yes
- Jay
I've sent you an email, yutsunhsieh, please could you reply to it when you get a chance!
