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Forum Discussion

hshupe16's avatar
hshupe16
Helpful | Level 5
8 months ago

Desktop folder icons look different when compared to online folders

  Hello! See the blue folder icon above. This differs throughout our organization and online. I would think this means a shared folder but in the online version this folder shows that it's a...
Desktop
GUI
Web
Windows
  • hshupe16's avatar
    hshupe16
    8 months ago

    I was able to solve the problem. I had to open the registry editor on my computer. 

hshupe16's avatar
hshupe16
Helpful | Level 5

I believe so. I don't have everything from our organization on the desktop app but my box icon does not show there are syncing issues

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Thanks for the info, are there any other cloud provider running on the same machine, such as Google Drive or OneDrive?

  • hshupe16's avatar
    hshupe16
    Helpful | Level 5
    8 months ago

    I do have OneDrive running alongside dropbox!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey hshupe16, sorry to jump in here!

       

      Would you mind temporarily disabling OneDrive, then closing the Dropbox app and reopening it, to see if that makes a difference?

      • hshupe16's avatar
        hshupe16
        Helpful | Level 5
        8 months ago

        I was able to solve the problem. I had to open the registry editor on my computer. 

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