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Forum Discussion
Dropbox desktop installation fails on Windows 11.
The installer ran (twice), but nothing results afterwards. The Desktop program is nowhere to be found. No error codes.
- Walter
Dropbox Staff
Hey Geoff S.10 - sorry to hear about this.
If you've ensured that this isn't caused by an antivirus, firewall or VPN/proxy setting on your computer, could you try the offline installer from this page directly and let us know how it goes?
Thanks!
It ran but nothing resulted from the process. Identical to the standard install. If it was affected by the firewall or Windows Defender, I'd see a message.
- Hannah
Hey Geoff S.10, it might sound unimportant, but can you restart your computer to see if that helps?
I restarted. Still nothing. There is, and has been for a long time, a Dropbox icon in my Start menu. But all it does is open Win Explorer to the Dropbox folder. It's just acting like a shortcut to the folder. It doesn't run anything like a desktop version of Dropbox.
What is the executable and where is it stored? Maybe the Install just isn't creating a shortcut to the EXE file. If you can tell me where t it ius I'll just try to run it directly from WIn Explorer.
It's odd that the installation runs for about 30 seconds and then just disappears with no completion or error message. Bizarre.....don't you test these things before you release them?
