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Jon2024's avatar
Jon2024
New member | Level 2
2 years ago

Dropbox Capture didn't upload my video on Windows

I used the online Dropbox Capture (didn't download to Windows) and recorded my computer screen. I may have closed my laptop before it was all uploaded to dropbox. How do I retrieve the original File?...
Dropbox Capture
upload
Jon2024's avatar
Jon2024
New member | Level 2
2 years ago

Unfortunately no, I think capture saved it to my Dropbox folder directly. Does this mean I have to leave my PC running after a video to let it upload? The recording was an hour long - but I was still logged in for at least an hour after. I would've assumed the upload would've paused. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Are you able to view the capture saved in the Dropbox folder without any errors?

  • Jon2024's avatar
    Jon2024
    New member | Level 2
    2 years ago

    Please see below.

     

    When I use the mp4 file saved in my Capture folder on my computer, it just shows me a video that never plays.

     

     

     

     

    When I use the Capture link - I get an error when it's straight from the dropbox capture link. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      It looks like the file wasn't saved properly, unfortunately. This means that it wouldn't be possible to recover the file.

       

      I'm sorry I can't be more helpful on this matter.

      • Jon2024's avatar
        Jon2024
        New member | Level 2
        2 years ago

        That's okay - thank you for your help. So I guess when recordings are completed - the computer has to stay on until it's uploaded? Is there a way that the computer can pause an upload so it's not lost? 

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