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Alex_P's avatar
Alex_P
Explorer | Level 3
3 years ago
Solved

Dropbox Capture doesn't open

Hi all,

I've just recently tried to install Dropbox Capture to replace my Loom account, but after installing the app, I do not have the icon in my menu bar, and I cannot find how to record any videos with it. I'm on MacOS and I see the process running in the Activity Monitor, but no luck using the software.

Any ideas what might be causing this?

Thanks,
Alex.

Dropbox Capture
Install
  • YoucefDropbox's avatar
    YoucefDropbox
    3 years ago

    Hi everyone!

    Just letting you know that this bug was fixed. So sorry about it again. You can download and install the app from https://www.dropbox.com/capture and it should show up properly on the tray!

    Thank you for your patience 🙏🏽

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Alex_P, I'd be happy to help! 

     

    Have you tried uninstalling the re-installing the app by any chance? If not, can you give this one a go? 

     

    If you could also let me know the OS version that you have installed on your Mac, that'd be amazing. 

     

    Keep me posted!

    • Alex_P's avatar
      Alex_P
      Explorer | Level 3
      3 years ago

      Hi Megan,

      Thank you for writing back.

      I have tried uninstalling and reinstalling, to no result. I have MacOS Monterey 12.5 installed.

      Let me know if there's anything else you'd like me to try.

      Cheers!

      • gloriaxiawei's avatar
        gloriaxiawei
        Explorer | Level 4
        3 years ago

        I have the exact same issue. Tried uninstall and reinstall. Also MacOS Monterey 12.5. I was never prompted to sign in to my dropbox account. When I clicked on the app, it didn't do anything. However, it must be open because it won't let me remove it. I had to restart the computer in order to remove it and reinstall it. It still won't work.

    • MichelleH2702's avatar
      MichelleH2702
      New member | Level 2
      2 years ago

      My Dropbox Capture has stopped working.  I tried reinstalling it, and can't because it is apparently open. It is NOT open.  I can't delete it either.  It seems to be blocking my default Mac recording option, and I can't record anything.  Need to resolve this urgently.  My OS is VEnture 13.4

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sorry to hear about this, MichelleH2702. 

         

        Can you send over a screenshot of what you see exactly on your Mac computer, when trying to open/delete the app?

  • YoucefDropbox's avatar
    YoucefDropbox
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    So sorry everyone about this issue. We are aware of this one. Currently solving it. Will let you know once it's resolved!

    • gloriaxiawei's avatar
      gloriaxiawei
      Explorer | Level 4
      3 years ago

      So it works on my colleague's old MacBook with High Sierra, thus the problem appears to be specific to the new Monterey OS. Just thought you might want to know.

      • YoucefDropbox's avatar
        YoucefDropbox
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi everyone!

        Just letting you know that this bug was fixed. So sorry about it again. You can download and install the app from https://www.dropbox.com/capture and it should show up properly on the tray!

        Thank you for your patience 🙏🏽

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