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sbacuemo's avatar
sbacuemo
New member | Level 2
3 years ago

Dropbox Capture screen recording skips and buffers upon playback

When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it ...
desktop
Dropbox Capture
Windows
jsonderg's avatar
jsonderg
Explorer | Level 4
2 years ago

I have the same problem. Capture v97.6.0. Windows Laptop with evo i7. MS Edge browser. Have done two screen recordings and the audio is very much messed up.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi jsonderg, how are you today?

 

You mentioned that you're using MS Edge browser when you notice this issue, right? Does this happen on Edge only, or when you try to record somewhere else too? 

 

Let me know more, and we'll take it from there!

  • jsonderg's avatar
    jsonderg
    Explorer | Level 4
    2 years ago
    I didn’t try another browser on the PC. I suggest Dropbox performs testing.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi jsonderg, I see where you're coming from, and we'd be happy to check on our end, however we'd need to identify if this is a browser specific issue, or if it's an actual issue with Capture.

       

      When you have a moment, please feel free to give it another go, on a different browser, and let us know what you find. Thanks!

      • Roscoe1's avatar
        Roscoe1
        Explorer | Level 4
        2 years ago

        Hi Megan, 

        I'm having the same problem. 

        I have a brand new very powerful Dell XPS desktop running Windows 11. 

        I'm also on a fibre internet connection, with >160GB download and 37GB upload speeds (just tested now).

        The Capture facility is unusable as the audio stutters, especially at the beginning.

        Why should the browser matters, as i have the Capture app downloaded on my desktop?

        Can you help, as at the moment, I'll have to explore other options? 

         

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