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sbacuemo's avatar
sbacuemo
New member | Level 2
3 years ago

Dropbox Capture screen recording skips and buffers upon playback

When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it ...
desktop
Dropbox Capture
Windows
mmreed's avatar
mmreed
New member | Level 2
10 months ago

I have the same issue on all three of our laptops. It worked fine - then they updated something and now none record audio properly. Its garbled.  Its not our browser - it happens in Edge and Chrome on different machines. There is nothing else running at the time. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey mmreed - sorry to hear about this.

     

    Would it be OK if we sent you an email  to have a further look internally? 

    • mmreed's avatar
      mmreed
      New member | Level 2
      10 months ago

      Absolutely! I would like to get this working.  

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey mmreed, no worries, I'm here to help!

         

        I just sent you an email, in order for us to have a closer look into this.

         

        I'll see you there, thanks! 

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