Forum Discussion

Explorer | Level 4

9 months ago

Dropbox Capture won't download on my Windows computer via the Microsoft Store

Dropbox Capture hangs while trying to

install

Jay
9 months ago
Hi JoeBaby, thanks for the info, please could you contact the support team for them to investigate this further.

Nancy
Dropbox Staff
9 months ago
Hey JoeBaby, hope you’re doing well!

Can you clarify the exact OS version of your computer? To use the Dropbox Capture app, you must be on Windows 10 64-bit or later; it isn’t supported on 32-bit systems.

If that’s not the issue, then I’d suggest checking your device for any pending system updates, rebooting your computer and attempting to install the Capture app again.

Let me know if that works.
- JoeBaby
  Explorer | Level 4
  9 months ago
  I am using 64 bit. Thoughts?
Jay
Dropbox Staff
9 months ago
Hi JoeBaby, thanks for the info, please could you contact the support team for them to investigate this further.

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!