You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JoeBaby's avatar
JoeBaby
Explorer | Level 4
7 months ago

Dropbox Capture won't download on my Windows computer via the Microsoft Store

Dropbox Capture hangs while trying to   install
Dropbox Capture
Install
Setting up the apps
Windows
  • Jay's avatar
    Jay
    7 months ago

    Hi JoeBaby, thanks for the info, please could you contact the support team for them to investigate this further.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey JoeBaby, hope you’re doing well!

 

Can you clarify the exact OS version of your computer? To use the Dropbox Capture app, you must be on Windows 10 64-bit or later; it isn’t supported on 32-bit systems.

 

If that’s not the issue, then I’d suggest checking your device for any pending system updates, rebooting your computer and attempting to install the Capture app again.

 

Let me know if that works.

JoeBaby's avatar
JoeBaby
Explorer | Level 4
7 months ago

I am using 64 bit. Thoughts?

 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!