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tanniemola

Explorer | Level 3

2 months ago

Solved

Syncing problems on Mac OS

I have been having problems with syncing the last few days.

I have Sequioa

desktop

Mac

sync

Walter
2 months ago
Hey tanniemola - could you send us a screenshot of the app's exact status as shown in your menu bar so that we can have a visual too?

Did you try logging out of your account through the app's preferences and then back in?

8 Replies

margarette
New member | Level 1
2 months ago
Same problem (also Sequoia) - get error message "Can't sync Dropbox account" - it says some files are being used by other applications." My desktop went crazy with all the the files being removed from my folders and spread across the entire desktop - and then all the files/folders disappeared off the desktop. "Try again" button does nothing.
- tanniemola
  Explorer | Level 3
  2 months ago
  I get message saying "syncing files" that simply hangs around for hours and the files simply do not sync
  - margarette
    New member | Level 1
    2 months ago
    I get the same thing.
Mark
Super User II
2 months ago
What version of Dropbox you using? Mouse over it to find out

Have you tried a reboot etc.? Do you have enough quota and hard drive space?
- tanniemola
  Explorer | Level 3
  2 months ago
  I have version 219.4.4463, I have rebooted and reinstalled Dropbox with no change. I have over 1TB of local and 1TB of cloud space
  - Walter
    Dropbox Community Moderator
    2 months ago
    Hey tanniemola - could you send us a screenshot of the app's exact status as shown in your menu bar so that we can have a visual too?
    
    Did you try logging out of your account through the app's preferences and then back in?

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Syncing problems on Mac OS","moderationData":{"__ref":"ModerationData:moderation_data:825675"},"body":"

Same problem (also Sequoia) - get error message \"Can't sync Dropbox account\" - it says some files are being used by other applications.\" My desktop went crazy with all the the files being removed from my folders and spread across the entire desktop - and then all the files/folders disappeared off the desktop. \"Try again\" button does nothing.

I get message saying \"syncing files\" that simply hangs around for hours and the files simply do not sync

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I get the same thing.

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What version of Dropbox you using? Mouse over it to find out

Have you tried a reboot etc.? Do you have enough quota and hard drive space?

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I have version 219.4.4463, I have rebooted and reinstalled Dropbox with no change. I have over 1TB of local and 1TB of cloud space

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Hey tanniemola - could you send us a screenshot of the app's exact status as shown in your menu bar so that we can have a visual too?

Did you try logging out of your account through the app's preferences and then back in?

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Forum Discussion

Syncing problems on Mac OS

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