Forum Discussion

_Evgeny_'s avatar
_Evgeny_
New member | Level 1
3 days ago

Dropbox Capture won't start on Apple M2 Pro with MacOS Sequoia (15.3)

I've just downloaded and installed latest build of Dropbox capture from https://www.dropbox.com/capture/install-apple-silicon on my Apple M2 Pro and when I try to open I get

“Dropbox Capture.app” Not Opened

Apple could not verify “Dropbox Capture.app” is free of malware that may harm your Mac or compromise your privacy.

See the screenshot below

 

  • _Evgeny_'s avatar
    _Evgeny_
    New member | Level 1

    Hannah, Just tried again (uninstalled, restarted, installed again) - and I'm still getting the exact same error. I've also updated MacOS version to the latest 15.3.1 just in case, and that also didn't solve the issue. I have also double checked that my security settings are set to "Allow applications from App Store & Known Developers"

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Hi _Evgeny_, thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • _Evgeny_'s avatar
    _Evgeny_
    New member | Level 1

    Hey Hannah, I've already tried uninstalling, redownloading, and installing again. But sure, I can give it another try along with restarting my laptop.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey _Evgeny_, thanks for bringing this to our attention.

    Can you please try to uninstall the Capture app, restart your computer and then reinstall it, to see if that helps?

    Keep me posted.

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