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Forum Discussion
Dropbox desktop app is installed but won't open (windows 10)
Dropbox icon shows up in the system tray (in white) for a few seconds then disappears & it's not in the overflow area. Machine just came back from repair shop, where the tech unexpectedly installed ...
- Hi RoyWilliams3, welcome aboard our Community!
About the Dropbox icon disappearing from your system tray, can you try uninstalling the Dropbox application, restarting your computer and then reinstalling it, to see if that helps?
Just, before you do that, keep in mind that if you have a free Dropbox account, you can only have up to 3 devices linked to your account. So, if this one gets disconnected and you have more than 3 already, you won't be able to reconnect it, until you delete enough devices from your account settings.
As for the setting that opens your files in the Dropbox application, you can follow the steps here to change it back to the file explorer folder.
Let me know how that works out for you!
Hannah
Dropbox Staff
Dropbox StaffHey Roy, thanks for nudging me on this.
I'm sorry to hear you're still having the same issue.
Can you try our more advanced reinstall of the application and let me know if it helps?
Thanks!
I'm sorry to hear you're still having the same issue.
Can you try our more advanced reinstall of the application and let me know if it helps?
Thanks!
Hannah (or whoever can help me): I uninstalled, rebooted, deleted the only Dropbox folder I found (in PROGRAMFILES(X86)), and downloaded and double-clicked Dropboxinstaller.exe. It took about 3 minutes to download the desktop app. The install ran for about three more minutes before apparently stopping. It got far enough that my Dropbox folder in File Explorer (C:\Users\Roy\Dropbox) changed back from a generic folder icon to the familiar blue Dropbox icon, and Dropbox reappeared in my list of apps in the Start box.
I tried double-clicking the Dropbox icon in the Start box. After a pause, the Dropbox icon briefly appeared in white in the tray but disappeared after a few seconds. This is the same behavior as before I did the Uninstall three weeks ago; I guess I've been putting off the Advanced Reinstall because I was afraid this would happen 😧.
Please help me if you can. This is my primary work computer & it's getting more & more out of sync with my Windows 7 laptops on which Dropbox is still working fine.
Thank you,
Roy Williams
- Hannah
Thanks for updating me on this, Roy!
Can I reach out to you via email, on the address you have here on the Community, so we can look into this a bit more?
Certainly, Hannah, I would love to discuss this via email. The latest strange development is that after three days Dropbox finished installing this morning without my doing anything. I noticed a gray Dropbox icon appeared in the tray; I clicked on it & was able to login in with my email address and previous Dropbox account password. Dropbox accepted it and proceeded to start working. It took it a while to re-index thousands of small files, and I had a number of file conflicts to resolve, but now it's working fine and my Windows 7 & Window 10 machines are in sync again.
For the next four days I will be away in a campground with very poor WiFi, so we will probably have to postpone the discussion until next week. But now the urgency is removed.
Roy Williams
- HannahAlright, Ray, thanks for keeping me up to date with this!
If you see that the problem returns, make sure to let me know.
Have a great weekend!
Hannah:
Please do reply to my email address. After working for one day & syncing with my other PC's, Dropbox is again refusing to open. (White logo appears in tray for two seconds & disappears.)
Thanks in advance for your help.
Roy Williams
- HannahSure thing, Roy, I just reached out to you, so make sure to check your email!
