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Forum Discussion
Dropbox does not appear on tray box, does not start at start up, does not sync files - Windows 7
I have the latest version of Dropbox 3.2.6. Its been about 3 days that dropbox wont work on one of my systems running Windows 7. It was working and syncing fine a few days ago. Now I try to check it in the task bar system tray and the icon is gone, not hidden. I check the windows start up services and dropbox is no where to be found. The task manager shows the process running but no change on memory usage for that application. I have tried uninstalling and installing and no change. In fact once its done installing it doesn't show me the steps that usually come after the installation is complete like choosing sync options, etc. I upgraded to pro user thinking that was gonna fix it but still no change. It is working fine on my laptop which has windows 8 but I need it to work on my desktop as well. I hope this gets resolved, I have been using this service for a couple of years but if this keeps on occurring I will be force to seek a better cloud storage service, and I dont want to do that.
Thank you for your time and hope to hear back from someone from the support team.
-Sebastian
I have been struggling with this as well. Finally resolved!!!!!!!!!!! I had given up all together. Today I plugged my phone into my cpu to transfer photos manually. When I got done a Dropbox window opened up asking me to sign in. Once I did, the computer started syncing, and I am back to working just fine!
Same problem. Right-clicking on Dropbox and Running as Administrator worked for me.
- Uninstalling, rebooting, reinstalling with the Firewall turned OFF worked for me. Thnx!
A reinstall fixed it for me.
I am running Windows 10 and was having an issue with Dropbox not loading automatically on startup, as well as not running when trying to manually start it. It would start then quit immediately when trying to start it from the start menu, from the dropbox.exe location, as well as trying to start from both locations "as administrator."
What fixed it for me is to find the installation location, which for me is C:\Program Files (x86)\Dropbox\Client , right click the dropbox.exe file and select Troubleshoot Compatibility. From there, let Windows try recommended settings. When asked, make sure you save the new settings (there will be a dialog asking you to save).
YMMV, but for me, Dropbox loaded and synced immediately.
[UPDATE] This did not fix the issue of loading on startup. Even dropping a shortcut into the startup folder did not help. And I have to run the compatibility troubleshooter every time...can't just start the app through the start menu or the exe.
Had the same issue on a fresh win10 install, the compatibility fix worked for me, Thanks!!
Hello, I have EXACTLY the same problem as you !! Very weird!!!!
Hello everyone I am sorry for taking this long to reply. I was able to fix this problem myself and I completely forgot to post an answer. What worked for me was doing clean boots with no services for the exception of Microsoft services and through process of elimination I found out what start up service was causing dropbox not to properly start. In my case "Google Music Manger" was the culprit. I do not really know why but things went back to normal after stopping it and uninstalling it. I had to do the clean boot because after some time I began to notice that not only dropbox but other programs would not run even after I try running the applications myself. So yea, idk if that will help you guys but in case you are still trying to solve this problem check and see if this works for you. Maybe a different start up service does the job for some of you. I don't really know but at least I got mine back to work, not thanks to the mediocre support team from dropbox which never even tried contacting me or responding to this post.
- Interesting for you to say that. Dropbox closed on me and kept showing me the finger right after I installed google drive.
- Jane
Dropbox Staff
I've been having this problem for a while now as well. I installed a new hard drive in my system and moved my os to it. All my old files were on the other hard drive. When I installed windows on the new hard drive and began the process of reinstalling old programs, dropbox will not work properly. Install seems to complete successfully, but the gui does not start. I have a dropbox proccess running but that is it. I have uninstalled and reinstalled over and over, even using Revo to sweep for leftover files and registry keys with no success. Anyone have any answers?
Run the start up Dropbox (run as administrator) then configure it
I have been struggling with this as well. Finally resolved!!!!!!!!!!! I had given up all together. Today I plugged my phone into my cpu to transfer photos manually. When I got done a Dropbox window opened up asking me to sign in. Once I did, the computer started syncing, and I am back to working just fine!
Same problem. Right-clicking on Dropbox and Running as Administrator worked for me.
- Didn't work for me, it was my last hope =/ It wakes up and just works on the background eating RAM, nothing shown.
Interestingly, I tried reinstalling dropbox from an old installer I had. It managed to install, and even allowed me to get to the UI, but it could not connect to dropbox's servers. I'm still dropbox dead in the water.
Open Task Manager (right-click Windows desktop shortcut bar or type Task Manager in Windows search).
Go to Start-up tab.
Find Dropbox. If status is Disabled, right-click and select Enable.
Dropbox will now start on Windows start-up.
This trick fixed it for me. Thank you!
same problem as well.
still works on my surface pro running win8 but not on shop computer running win7. shows up under processes Dropbox.exe *32 but likewise no system tray icon, and after uninstall and re install i dont even get setup dialog. please help.i got it working again but not sure exactly what i did. several windows updates, uninstalled adobe air, and im running 3.2.9. came to work one day after updates and the install dialoge was up so signed in and it just compared files i had and is good now. so not sure what it was exactly.
