Forum Discussion

TartanTrumpet's avatar
TartanTrumpet
New member | Level 1
5 days ago

Dropbox has created a folder called 'Mac'. Is it safe to delete it?

On my iMac, Dropbox has created a folder called 'Mac'. This folder is not listed in the app. on the iMac, the folder always has the blue sync in progress icon. Is it ok to simply drag this 'Mac' fo...
Delete
desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 days ago

Hey TartanTrumpet!

When I'm referring to your Backup, I'm talking about the "Mac" folder inside Dropbox.

If there are no files there, feel free to delete it.

As for the "couldn't sync files" have you tried clicking on the "fix" option, to see where that takes you?

TartanTrumpet's avatar
TartanTrumpet
New member | Level 1
5 days ago

Clicking on "fix" reveals issues with 4 image files. See screenshot.

The "Mac" folder does contain folders that are empty except for 4 folders, each of which contains 1 of the 4 image files that are revealed when I clicked "fix". See screenshot.

Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 days ago

    Thanks for the update here, TartanTrumpet.

    Can you please follow these steps to disable the backup feature on your computer? 

    Let me know what happens once you do so.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!