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Naima-Dragon's avatar
Naima-Dragon
Explorer | Level 4
2 years ago
Solved

dropbox icon missing from the menu bar

Hi community, All of the sudden, the dropbox icon has disappeared from my mac menu bar. It happened a few weeks ago, but I see that everything would synch up by seeing the green check mark appear. ...
desktop
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  • John72's avatar
    John72
    2 years ago

    This was solved by customer support. Thanks! 

     

    The solution was to uninstall dropbox and redownload it.

     

    John

John72's avatar
John72
Helpful | Level 5
2 years ago

Hello All,

 

Since Columbus Day, a few of our users are not syncing files and the DropBox Icon is completely missing from current running operations. Being in accounting, we work in dropbox desktop daily and share invoices. Without being able to see what the other user is doing, we can lose invoices and our vendors won't get paid. I've reached out to the DropBox team and got one response this morning but no follow ups and we really need help. I've tried following the steps and try to download dropbox but it still doesn't display the icon.

 

Is there a customer support phone number?

 

Thanks for any help!

John

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi John72, I'm glad to see you managed to resolve this! 

 

If you need anything, we'll be one post away! 

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