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burgundywine's avatar
burgundywine
Helpful | Level 5
11 months ago
Solved

Dropbox iPad app is taking up 280GB of memory

On my iPad, I have synced 206GB of files (Dropbox -> Gear -> Space used).  However, on Ipad Settings -> General -> Ipad Storage, Dropbox is taking up 280GB.     In the past, I synced more files b...
iOS
Mobile
Storage space
  • burgundywine's avatar
    burgundywine
    11 months ago

    Dear Hannah, thank you for replying over the holiday weekend.

     

    No, I have only 200GB out of 1TB of my Dropbox files for offline access.  I’m travelling next week a lot and won’t have much connectivity.

     

    I cleared the cache.  Dropbox appears to have cleared all my offline files as well (they mostly have a green downloaded icon, 10% have a yellow resync icon).  However, when I try to open a downloaded file, it is actually not downloaded.  It now says 955 out of 27272 files downloaded. 

     

    I will need to keep Dropbox open and power connected till it all downloads again.  I estimate at my download speed of 5 megabytes per second (roughly 50 megabits per second) it will take 55 hours and I can’t really use my iPad during time.

     

    The good news is that Dropbox size according to iOS has reduced to 85 GB.  It has released 200GB back to iOS.

     

    I will report back when the re-sync is done.

     

     

     

burgundywine's avatar
burgundywine
Helpful | Level 5
11 months ago

Dear Hannah, thank you for replying over the holiday weekend.

 

No, I have only 200GB out of 1TB of my Dropbox files for offline access.  I’m travelling next week a lot and won’t have much connectivity.

 

I cleared the cache.  Dropbox appears to have cleared all my offline files as well (they mostly have a green downloaded icon, 10% have a yellow resync icon).  However, when I try to open a downloaded file, it is actually not downloaded.  It now says 955 out of 27272 files downloaded. 

 

I will need to keep Dropbox open and power connected till it all downloads again.  I estimate at my download speed of 5 megabytes per second (roughly 50 megabits per second) it will take 55 hours and I can’t really use my iPad during time.

 

The good news is that Dropbox size according to iOS has reduced to 85 GB.  It has released 200GB back to iOS.

 

I will report back when the re-sync is done.

 

 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey burgundywine, thanks for the update! 

 

Definitely keep us posted, we'll be waiting for your updates! 😎

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