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Sneijder's avatar
Sneijder
Helpful | Level 5
7 years ago
Solved

Dropbox Link stays in windows explorer after uninstall

I uninstalled Dropbox, but the Explorer still has the dropbox link. Tried uninstalling via Programs and Features and via the uninstaller. Machine has been rebootet. How can I get rid of it?  
desktop
Uninstall
  • Sneijder's avatar
    Sneijder
    7 years ago

    Unfortunately that won't help. I already did delete the folder and reboot my machine. The link stayed.

     

    My solution was to crawl the registry for {E31EA727-12ED-4702-820C-4B6445F28E1A} and set System.IsPinnedToNamespaceTree  to 0 in every instance. If I remember correctly there were 3 entries with ID. After a reboot the Icon is now gone.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
 
Initially, thanks for the proactive screenshot, that really does help in understanding what you’re referring to. Note that what you’re seeing is the folder that’s left behind after an uninstall procedure, because when you uninstall the Dropbox desktop app, your files don’t get deleted. 
 
This folder then contains all the files and folders that were syncing up until that point. In other words, it’s just like any other folder on your computer now and it’s not syncing. If you want to remove it, you can go ahead and delete it.
 
Hope this helped. Let me know if you have any more questions! :grin:
zembobane's avatar
zembobane
New member | Level 2
6 years ago

DROPBOX SUPPORT, are you seriously pretending that you don't understand the issue? Wow. You CANNOT delete the file on the lefthand side of Windows Explorer! So please give us another solution. How do you get Dropbox completely removed? I uninstalled it from Programs and Features and it STILL shows in Windows Explorer. WHY?

    • yafirst's avatar
      yafirst
      New member | Level 2
      5 years ago

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hi yafirst; thanks for joining the discussion here and welcome to our Community!
         

        If you're still having issues with this, could you post a screenshot so we can have a better look into the matter at hand?

         

        Thanks!

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