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Forum Discussion
Dropbox Mac OS fails to Index and/or synchronize and Update to new folder structure
Dear Dropbox Support and Community,
As a long-standing Dropbox customer with a 3TB Dropbox Pro subscription, I am very surprised. When I switched my entire work environment to Mac M1/M2 chipset...
So Hannah,
thank you for reaching out. The answers to your question are already in my first post.
I wrote that I am stuck in the infinite indexing order, so that means when hovering over the icon obviously it says "Indexing" all day long...
When it comes to the sync-preferences I also wrote that I made a selection of only a few files and one folder according to the "new-install-guide" - since I am German I took the German version - https://help.dropbox.com/de-de/installs/advanced-reinstall
Also I wrote that I tried to change the standard synchronizing from "only online" to "available offline" multiple times over the whole weekend without any result.
Last but not least I wrote that Dropbox refuses to update to the new Dropbox Folder structure.
Thus said all four points of the sync-preferences had been already described in the message above.
That is exactly what I mean - if we all just hustle hurry hush we don't read to long texts, TMI and TLDR and we end up with faulty software....
Hannah
Dropbox Staff
Dropbox StaffWhile I appreciate you taking the time to post your feedback, detailgetreu, I'd still like you to check the preferences for both computers and send us a screenshot of the Dropbox folder location.
Feel free to edit out the username or any other personal info on the screenshots.
Also, can you make sure that Dropbox has full disk access, as suggested here, to see if that helps?
