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emadontv's avatar
emadontv
Helpful | Level 5
2 years ago
Solved

Dropbox mobile app loading forever after re-subscribing to Plus plan

Hello. I was subscribing to Plus plan, through Google Play Store. I didn't renew for almost 2 months. Yesterday, March 15, 2023, I re-subscribed to the same plan (Dropbox Plus), also from Google Play...
  • emadontv's avatar
    emadontv
    2 years ago

    Hello Hannah and Nancy:

    I just want to confirm with you that the issue is SOLVED!

     

    Here is what I did, to let others know the process.

     

    I just opened Dropbox App Settings on my phone, and I pressed "Force Stop", Clear Cache and Clear All Data (which I did several times yesterday but didn't work)!

    Then I went to Google Play Store subscriptions and payments section, clicked on my Dropbox subscription which I applied yesterday, and clicked on "Open App".

    This time Dropbox launched successfully, and I found myself still applied to Basic Plan. At the buttom of Dropbox screen, there is a blue button saying "Upgrade to Plus". I pressed it, and a loading blue triangle appeared saying "Confirming your Plan". Then my account was upgraded to Plus.

    I closed Google Play Store app, and re-opened it again to check the status of my subscription, and finally the red "Confirm Plan" has disappeared.

    I checked my profile on Dropbox app, and I am now having Plus Plan, with 2TB of storage.

    I really don't know where is the problem, as I did the same steps with no success "yesterday", but today it's solved.

    May be it takes sometime, to generate the subscription. I DON"T KNOW, but the most important, is that the issue is SOLVED successfully.

    I would like to thank you Hannah and Nancy for your care, and wish you a happy week.

     

    Emad