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Forum Discussion

colonialchurch's avatar
colonialchurch
Explorer | Level 3
3 years ago

Dropbox Not Connecting With Files on iPadOS

I recently switched to an iPad for work but when using Dropbox accessed through the iPadOS Files app, I frequently (multiple times a day now) have to sit and wait for up to 15 minutes or so before Dr...
iOS
Mobile
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey colonialchurch, thanks for letting us know about this. 

 

Do you have the most recent version of Dropbox installed on the iPad and do you also have the latest version of iPad OS on the device?

 

Have you tried restarting the device, to see if that helps?

 

Keep me posted!

  • colonialchurch's avatar
    colonialchurch
    Explorer | Level 3
    3 years ago

    Thanks Hannah!

     

    Yes to all 3. I have auto-update turned on for both apps and iPadOS. It has been going on for most (if not all) of my time using Dropbox and Files together on this iPad Pro. Yes to restarting. Unfortunately there isn’t a consistent result after restarting the iPad so that doesn’t seem to resolve it. It didn’t seem to be an issue immediately but it wasn’t long before I just understood that was a hiccup I wasn’t able to fix yet. It also seems to be getting worse (happening more frequently if not almost every time, taking longer to “re-connect”).

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hmm, I see, thanks for trying!

       

      The thing is that accessing Dropbox through the files app is more Apple, than it is Dropbox.

       

      But do you perhaps have a lot of files in your Dropbox or very large files? Maybe that's why the files app takes a long time to load them all.

       

      Maybe clearing the cache of the files app might help.

      • colonialchurch's avatar
        colonialchurch
        Explorer | Level 3
        3 years ago

        I do have a lot of files in dropbox, but sometimes like today, it works immediately and has no issue. Other times (like normally anymore) it takes a while for them to appear. But there is no progress bar or anything like that to let me know it’s actually doing something so as far as I can tell it’s just stuck.

         

        I understand the “it’s more of an Apple thing” but unfortunately they say the same thing from their end.

         

        I’m not sure deleting the cache is possible for the Files app. Is there a way I don’t know of?

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