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Forum Discussion

Anders H.3's avatar
Anders H.3
Helpful | Level 7
2 years ago

Dropbox offline installer keeps popping up

Dropbox offline installer (the .dmg on Mac) keeps popping up. I don't know why I even got the dropbox offline installer -- I have dropbox installed, and updates usually would be handled online? The q...
Desktop
Install
Mac
  • Jay's avatar
    Jay
    2 years ago

    Hi Anders H.3, it's possible that the Mac OS is trying to install it constantly. Try to delete the dmg file and see if this helps.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Anders H.3, sorry to hear you're having issues with this.

 

Can you please send us a screenshot of the pop up you've been getting and let us know if this persists after rebooting your computer?

 

Thanks so much!

Anders H.3's avatar
Anders H.3
Helpful | Level 7
2 years ago

This is the prompt. While it is just a .dmg, it keeps popping up on top of other things. I have restarted the computer, but it persists. Perhaps I should just delete the .dmg from the disk?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Anders H.3, it's possible that the Mac OS is trying to install it constantly. Try to delete the dmg file and see if this helps.

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