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Forum Discussion
Dropbox Paper - "Dropbox refused to connect" when inserting video on paper
I am suddenly getting this error when uploading video links to dropbox paper. Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating. I'm us...
Walter
Dropbox Staff
Dropbox StaffHi there Stirling Projects, sorry to hear about this.
Can you please clear your browser's cache or try another browser and let us know if this persists?
If it does, you might want to check if your browser is up to date too.
In any case, please keep us posted!
Walter Thanks for the quick response.
Emptied the cache, and updated Chrome. Relaunched and tried again, and the issue persists.
Also tried in Safari, and the result is the same.
- Walter
Did you try an incognito or private browsing window as well Stirling Projects ?
Also, what type of files are giving you the error and how large are they?
I also see this same issue, and incognito does not work.
The chrome dev tools console says :
Refused to frame 'https://www.dropbox.com/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self'".
- Megan
Hey all, thanks for posting here!
Would it be okay for me to reach out via email, in order for us to have a closer look into this?
Let me know. Thanks!
yes, please email, would be good if Dropbox paper worked properly again!
- Jay
Hi fendercodes, have you tried the previous troubleshooting steps provided by my colleagues above?
Yes, its not an issue on my side or with my browser cache etc.
Seems like lots of people are suddenly getting this when pasting video URLs into paper docs since a couple of days ago.
There are JS errors on your site, so your developers will need to take a look.
I am using Dropbox Paper in Chrome.
I am using my work profile in the browser and my personal email as login for Paper.
Until today everything has worked fine and dandy, but since dragging 5 pdf:s from my hard drive to a Paper document,
I get "www.dropbox.com refused to connect." every single time. I have tried to empty the cache, restart Chrome, log out
and log in again and adding the same files by using the /dropbox command.
The result is still the same. I can add and access pictures. I can add pdf:s but not access them in read mode.
Note that this all worked just fine a few weeks ago, i.e. before my vacation.
Good to know is that I am on a MacBook Pro.
- Jay
Hi tobiaspe, thanks for messaging the Community!
Could you try using incognito/private browsing mode without any extensions running, and even resetting your browser entirely?
Keep me updated with any progress!
I tried all that I'm afraid, still the same problem.
In addition I was not able to login at all using Google Sign-In.I used my iPhone to create a new password but when I manually enter it on my Mac I get "Two-step verification text message couldn't be sent."I am now locked out of my account on my Mac. Is this a saved password issue?/Tobias
