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Forum Discussion
Dropbox Paper - "Dropbox refused to connect" when inserting video on paper
I am suddenly getting this error when uploading video links to dropbox paper. Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating. I'm us...
Walter
Dropbox Staff
Dropbox StaffHi there Stirling Projects, sorry to hear about this.
Can you please clear your browser's cache or try another browser and let us know if this persists?
If it does, you might want to check if your browser is up to date too.
In any case, please keep us posted!
Walter Thanks for the quick response.
Emptied the cache, and updated Chrome. Relaunched and tried again, and the issue persists.
Also tried in Safari, and the result is the same.
- Walter
Did you try an incognito or private browsing window as well Stirling Projects ?
Also, what type of files are giving you the error and how large are they?
I also see this same issue, and incognito does not work.
The chrome dev tools console says :
Refused to frame 'https://www.dropbox.com/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self'".- Walter
Hey Captain_reporter, sorry to hear about this.
Could you clarify the type of files that are giving you this error and their size as well?
- Megan
Hey all, thanks for posting here!
Would it be okay for me to reach out via email, in order for us to have a closer look into this?
Let me know. Thanks!
- Jay
Hi fendercodes, have you tried the previous troubleshooting steps provided by my colleagues above?
Yes, its not an issue on my side or with my browser cache etc.
Seems like lots of people are suddenly getting this when pasting video URLs into paper docs since a couple of days ago.
There are JS errors on your site, so your developers will need to take a look.
- Jay
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
- Sure
- Jay
Thanks, I've sent you an email, please could you reply to it as soon as possible!
Jay Sorry, but I don't seem to have received an email from you at the email address associated with my Dropbox account. I checked the Spam folder too and don't see anything.
- Megan
No worries, fendercodes
I just re-sent you a new email. Can you confirm you got it on your end?
Thanks!
