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Stirling Projects's avatar
Stirling Projects
Explorer | Level 4
2 years ago

Dropbox Paper - "Dropbox refused to connect" when inserting video on paper

I am suddenly getting this error when uploading video links to dropbox paper.  Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating.   I'm us...
Dropbox Paper
Error Messages
Web
Stirling Projects's avatar
Stirling Projects
Explorer | Level 4

Walter Thanks for the quick response. 

 

Emptied the cache, and updated Chrome. Relaunched and tried again, and the issue persists. 

Also tried in Safari, and the result is the same. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Did you try an incognito or private browsing window as well Stirling Projects ?

 

Also, what type of files are giving you the error and how large are they? 

  • Captain_reporter's avatar
    Captain_reporter
    New member | Level 2
    2 years ago

    I also see this same issue, and incognito does not work.

     

    The chrome dev tools console says :

    Refused to frame 'https://www.dropbox.com/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self'".

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Captain_reporter, sorry to hear about this.

       

      Could you clarify the type of files that are giving you this error and their size as well?

      • Captain_reporter's avatar
        Captain_reporter
        New member | Level 2
        2 years ago

        .mov , 8.17 MB

         

        Walter: when you attempted to reproduce the issue, what was the outcome? Can you describe the steps you have tried and the result you are seeing?

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