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Forum Discussion
Dropbox Paper - "Dropbox refused to connect" when inserting video on paper
I am suddenly getting this error when uploading video links to dropbox paper. Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating. I'm us...
I am using Dropbox Paper in Chrome.
I am using my work profile in the browser and my personal email as login for Paper.
Until today everything has worked fine and dandy, but since dragging 5 pdf:s from my hard drive to a Paper document,
I get "www.dropbox.com refused to connect." every single time. I have tried to empty the cache, restart Chrome, log out
and log in again and adding the same files by using the /dropbox command.
The result is still the same. I can add and access pictures. I can add pdf:s but not access them in read mode.
Note that this all worked just fine a few weeks ago, i.e. before my vacation.
Good to know is that I am on a MacBook Pro.
Jay
Dropbox Staff
Dropbox StaffHi tobiaspe, thanks for messaging the Community!
Could you try using incognito/private browsing mode without any extensions running, and even resetting your browser entirely?
Keep me updated with any progress!
I tried all that I'm afraid, still the same problem.
In addition I was not able to login at all using Google Sign-In.I used my iPhone to create a new password but when I manually enter it on my Mac I get "Two-step verification text message couldn't be sent."I am now locked out of my account on my Mac. Is this a saved password issue?/TobiasIt gets even more strange...
I have two profiles in my Chrome browser, one of them with the Dropbox credentials.
I have previously been using Dropbox and Dropbox Paper in either of them without issue.
I am now only abke to log into Dropbox at all using my private account and my personal profile.
I am locked out with strange errors when trying to loginto Dropbox with identical credentials and my professional profile.
The basic problem was though that I can upload a pdf file to Paper, browse its pages, but when I click to open it in Paper, that is causing the "www.dropbox.com refused to connect." error, see screen dumps attached.
- Megan
Hi tobiaspe, thanks for the screenshots!
Just to clarify, and make sure we're on the same page here. It sounds like you have two Dropbox accounts, a private account and your personal one, am I right?
If not, feel free to correct me. Are you able to connect to any of the accounts? Have you tried accessing the same content using your mobile, does it work or do you see any errors there?
