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Forum Discussion

Denver1's avatar
Denver1
Explorer | Level 3
10 months ago

Dropbox Passwords is not populating my logon credentials for a specific web site

Passwords is not populating my logon credentials for this web site.  I don't seem to have issues with any others...just this one.  Any ideas?
Dropbox Passwords
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear about this, Denver1.

 

Are you still having this issue?

 

Are you using the Dropbox Passwords app or the browser extension?

 

Have you tried removing this website from Passwords and re-adding it, to see if that helps?

 

Let me know and we'll go from there.

Denver1's avatar
Denver1
Explorer | Level 3
10 months ago

I am using the browser extension.  Yes, I have removed the website from Passwords and re-added it.  Actually, I deleted the entire account for that website, closed browser, opened browser, re-added account to Passwords.  No luck.  Any other ideas?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi Denver1, I hope you're doing well!

     

    Which browser & platform are you encountering the problem on?

    • Denver1's avatar
      Denver1
      Explorer | Level 3
      10 months ago

      Firefox and Windows 10

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey Denver1, thanks for clarifying! 

         

        Can I send you an email, in order for us to have a closer look into this? 

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