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Forum Discussion

Denver1's avatar
Denver1
Explorer | Level 3
10 months ago

Dropbox Passwords is not populating my logon credentials for a specific web site

Passwords is not populating my logon credentials for this web site.  I don't seem to have issues with any others...just this one.  Any ideas?
Dropbox Passwords
Denver1's avatar
Denver1
Explorer | Level 3

I am using the browser extension.  Yes, I have removed the website from Passwords and re-added it.  Actually, I deleted the entire account for that website, closed browser, opened browser, re-added account to Passwords.  No luck.  Any other ideas?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi Denver1, I hope you're doing well!

 

Which browser & platform are you encountering the problem on?

  • Denver1's avatar
    Denver1
    Explorer | Level 3
    10 months ago

    Firefox and Windows 10

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey Denver1, thanks for clarifying! 

       

      Can I send you an email, in order for us to have a closer look into this? 

      • Denver1's avatar
        Denver1
        Explorer | Level 3
        10 months ago

        I appreciate the effort, but not sure I am comfortable allowing access to my computer.  Was kinda just hoping there was some kind of un-install & re-install type option?

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