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Forum Discussion

CapnBuck's avatar
CapnBuck
Explorer | Level 3
3 years ago

DROPBOX PASSWORDS WILL NOT GO BACK INTO SAFARI EXTENSIONS

Dropbox Passwords disappeared from Safari extensions and will not go back in. When attempting to put it back in I get the following:                         When fo...
Desktop
Dropbox Passwords
Setting up the apps
  • Megan's avatar
    Megan
    3 years ago

    Hi CapnBuck, how are you this Wednesday?

     

    Have you made sure that Safari is up to date on the device? 

     

    One more thing: I suggest this link, which can be opened directly in Safari. 


    Can you try it and let me know if this does the trick? Thanks.

Candace A.4's avatar
Candace A.4
Explorer | Level 3

Didn't work for me. I'm sill stuck.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Candace A.4, sorry to hear that! 

 

Do you see the same screen as in the screenshot above? Also, have you updated your Safari? 

 

Let me know.

  • Candace A.4's avatar
    Candace A.4
    Explorer | Level 3
    3 years ago

    Yes, Safari version is the latest: Version 15.2 (17612.3.6.1.6). I am seeing the same screen as above. When I quit and open Safari Preferences Extensions, Dropbox Passwords is not listed. If I click on More Extensions, it takes me to the Apple (Mac) App Store, where my only choice is to re-download Dropbox Passwords for Safari.app. I've tried deleting and reinstalling Dropbox Passwords for Safari.app. I tried restarting my MacBook Pro (14-inch, 2021), Apple M1 Pro chip, 32 GB RAM, running macOS Monterey version 12.1.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the updates, Candace A.4! 

       

      Let me know if it's okay for me to reach out to you via email, in order to have a closer look at how we can proceed next.

      • Candace A.4's avatar
        Candace A.4
        Explorer | Level 3
        3 years ago

        Yes, of course.

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