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AZI_doum's avatar
AZI_doum
Explorer | Level 4
6 months ago

Dropbox stuck on "Starting..." on Windows Server 2016

We have a Dropbox installed on a Windows Server 2016. In every accounts, when starting it, a popup displays "Your computer is currently offline. Please check your network settings". When putting the ...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Thanks for reaching out to the Dropbox Community, AZI_doum.

 

To be honest, Windows Server operating systems are not a supported environment for the Dropbox application.

 

However, let's see if there's something we can find.

 

Was the Dropbox application working as expected before or is this the first time you're trying to use Dropbox on that computer?

 

And do you have any security software that could be interfering?

 

Let us know.

  • AZI_doum's avatar
    AZI_doum
    Explorer | Level 4
    6 months ago

    Hi, thanks for your reply. I know it's not supported on Windows Server, but up to last year, it was working fine on this one. It also still works very well on a freshly installed version of 2016 on another server. As a fact, it's only drawback is the space used on a server when all users have their own instance running. We have to keep the files online. Other then that, Dropbox runs A-1 for everybody on the server, with rare issues usually relatively easy to fix.

     

    Yes, I tested with the security solution disabled and the issue occurred anyway. I then restarted it and added Dropbox.exe and DropboxUpdate.exe in it's exceptions.

     

    I checked in the event viewer and saw nothing special that seemed related to Dropbox. I tried also to disable syncs because the app eventually offered to do it, but there is no connexion made yet anyway, and it didn't work either.

     

    Is there any way to trace what it tries to reach, like we can do for Outlook for example?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      There are a couple of reasons why this might be happening, but we can't be 100% sure, since it's a server.

       

      Could it be that there are more than 300K files in the Dropbox folder?

      • AZI_doum's avatar
        AZI_doum
        Explorer | Level 4
        6 months ago

        Hi, thanks for your reply. No Dropbox is not connected from the start.

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