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Forum Discussion

Lyralina's avatar
Lyralina
Explorer | Level 4
3 years ago
Solved

Dropbox thinks my PC is offline

Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try...
desktop
Error Messages
Install
Windows
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone,
     
    I want to go through some of the main reasons you might be seeing the "No internet connection. Your computer is currently offline. Please check your network settings” message, and how you can fix it.
     
    Why are you getting this message?
     
    The most likely reason is that there is another app installed on your device or network that is trying to intercept Dropbox's traffic. You may also see this message if you’re on our Basic plan, and have already already signed into three devices — more info on this here. 
     
    How can you resolve it? 
     
     
    • If your computer is on a work network, we’d recommend checking the permissions with your IT staff.
     
    • Update your software and operating system, as these updates often include patches for known vulnerabilities, and fix bugs and glitches that can lead to crashes or system instability.
     
    These are the two common triggers for this message (that we’ve seen so far)! And as always, if you need further assistance, please let us know.
     
    Thanks,
    Sam 
bartb's avatar
bartb
Helpful | Level 6
3 years ago

I don't think so. I use FortiClient and that was never an issue. 

Redalong's avatar
Redalong
Helpful | Level 5
3 years ago
I really hope you are right. But I’m not sure. I don’t really know what Forticlient does exactly, but understood from the it guy that it blocked certain sites/programs and apparently my work decided they didn’t like people using Dropbox. He said there was no way around.
  • bartb's avatar
    bartb
    Helpful | Level 6
    3 years ago

    We use FortiClient for VPN connections, but it also scans for vulnerabilities and it can also function as a firewall. It's possible that your IT department enforces a rule which blocks Dropbox, but I'm not sure how that works. But again: that's not what broke my Dropbox, because I use both Dropbox and Forticlient on my personal laptop and there I have no problems whatsoever.

    • Redalong's avatar
      Redalong
      Helpful | Level 5
      3 years ago
      Really hope you are right. I also used both for years without a problem. Did you find what was the problem?
      • bartb's avatar
        bartb
        Helpful | Level 6
        3 years ago

        No, not yet

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