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Forum Discussion

schroederphoto's avatar
schroederphoto
Explorer | Level 3
3 years ago

Dropbox Vault disappears from finder list after unlocking

Recently, when I unlock my Dropbox Vault folder the folder itself disappears from the finder list after unlocking.  I can still see it when I go to Dropbox online, just not on my computer's finder.  ...
Dropbox Vault
Mac
  • Megan's avatar
    Megan
    3 years ago

    Hi schroederphoto, thanks for the info! 

     

    Could you wait until your app is up to date, then uninstall, and re-install it? Let me know if this changes this behavior you're facing with your Vault. 

schroederphoto's avatar
schroederphoto
Explorer | Level 3

Syncing Staus: Updating 500 files, 394gb (24hrs)

Version: 161.4.4923

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi schroederphoto, thanks for the info! 

 

Could you wait until your app is up to date, then uninstall, and re-install it? Let me know if this changes this behavior you're facing with your Vault. 

  • wzrdjr's avatar
    wzrdjr
    Helpful | Level 5
    3 years ago

    Apparently Dropbox Vault on the Mac desktop is being retired.  So will my use of Dropbox.  Having to use it on the web or mobile only?  I'm out.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey wzrdjr, we appreciate your feedback about this.

       

      I'll make sure to pass your comments along to our team.

      • wzrdjr's avatar
        wzrdjr
        Helpful | Level 5
        3 years ago
        Yeah, removing core features is an interesting strategy. But if this happens, I’ll have to move onto a competitor.

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