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Forum Discussion
zx80
2 years agoHelpful | Level 6
Dropboxcleanup.exe has stopped working - Windows 8.1
I get the popup error message "Dropboxcleanup.exe has stopped working" about once every hour. This has been happening in the last 12 hours so I assume there's been a recent update. I'm on 168.4.4802....
- 2 years ago
Thank you for reporting this issue to us. The engineering team understands the problem and is working on getting a fix deployed. An automatic update that resolves the issues will be installed soon.
So far, we've only seen the problem affecting Windows users on Windows versions 8.1 and earlier who installed Dropbox without administrator privileges. In the meantime, here are 2 different workarounds which will silence the error message from appearing- Option (1) Delete the problematic
DropboxCleanup.exe
file. This application is not needed for Dropbox on these versions of Windows and deleting it will not cause problems.- Open file explorer, and enter
%LocalAppData%\Dropbox\Update\1.3.733.1\
in the address bar. - Click on the
DropboxCleanup.exe
and delete it - Demo here
- Open file explorer, and enter
- Option (2) Reinstall Dropbox with administrator privileges
- Process is described in this document. With administrator privileges enabled, the error should stop appearing.
- Option (1) Delete the problematic
Jay
2 years agoDropbox Staff
Hi zx80, thanks for bringing this to our attention.
Could you try reinstalling the Dropbox desktop application using this link to see if this helps?
Keep me updated with any progress!
- zx802 years agoHelpful | Level 6
Thanks for the quick reply Jay. I've re-installed and I'll know in an hour or so if the problem is gone. I'll update again then.
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