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Forum Discussion

zx80's avatar
zx80
Helpful | Level 6
2 years ago

Dropboxcleanup.exe has stopped working - Windows 8.1

I get the popup error message "Dropboxcleanup.exe has stopped working" about once every hour. This has been happening in the last 12 hours so I assume there's been a recent update. I'm on 168.4.4802....
Desktop
Error Messages
Windows
  • sammdesmond's avatar
    sammdesmond
    2 years ago
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi zx80, thanks for bringing this to our attention.

 

Could you try reinstalling the Dropbox desktop application using this link to see if this helps?

 

Keep me updated with any progress!

zx80's avatar
zx80
Helpful | Level 6
2 years ago

Thanks for the quick reply Jay. I've re-installed and I'll know in an hour or so if the problem is gone. I'll update again then.

  • zx80's avatar
    zx80
    Helpful | Level 6
    2 years ago

    Hi Jay. This worked. Thanks a lot.

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      No worries, glad to have helped out. If you need any further assistance in the future, please let me know.

       

      Enjoy the rest of your week!

      • MadamCaptain's avatar
        MadamCaptain
        Helpful | Level 5
        2 years ago

        I have the same problem with the same operating system. I lurked and downloaded the latest Dropbox and installed it over the previous version. Perhaps I needed to delete the original first because nothing has changed. Every hour I get a new error message. Any more ideas?

         

        Susan

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