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Forum Discussion

zx80's avatar
zx80
Helpful | Level 6
2 years ago

Dropboxcleanup.exe has stopped working - Windows 8.1

I get the popup error message "Dropboxcleanup.exe has stopped working" about once every hour. This has been happening in the last 12 hours so I assume there's been a recent update. I'm on 168.4.4802....
Desktop
Error Messages
Windows
  • sammdesmond's avatar
    sammdesmond
    2 years ago
zx80's avatar
zx80
Helpful | Level 6

Thanks for the quick reply Jay. I've re-installed and I'll know in an hour or so if the problem is gone. I'll update again then.

zx80's avatar
zx80
Helpful | Level 6
2 years ago

Hi Jay. This worked. Thanks a lot.

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    No worries, glad to have helped out. If you need any further assistance in the future, please let me know.

     

    Enjoy the rest of your week!

    • MadamCaptain's avatar
      MadamCaptain
      Helpful | Level 5
      2 years ago

      I have the same problem with the same operating system. I lurked and downloaded the latest Dropbox and installed it over the previous version. Perhaps I needed to delete the original first because nothing has changed. Every hour I get a new error message. Any more ideas?

       

      Susan

      • zx80's avatar
        zx80
        Helpful | Level 6
        2 years ago

        Hi Susan,

         

        So I was really annoyed by the message and so I'd already done this thing before I posted this message. I should have mentioned it.

         

        I renamed the file "Dropboxcleanup.exe" to "Dropboxcleanupold" and the problem went away. I suppose I felt that the new install fixed the problem when maybe it didn't. That said, I can't find this file since I re-installed as per Jay's instructions. It seems to have been deleted. Maybe search for Dropboxleanup.exe and rename it? Or make a new post so the staff here see it and help you.

         

    • evilgrin72's avatar
      evilgrin72
      Explorer | Level 3
      2 years ago

      This did not work for me at all.  I've uninstalled and reinstalled 3 times, I renamed the file as suggested below, then I took Dropbox off my PC completely (or so it would seem......) but this error message just will not stop popping up.  I'm at a total loss here.  Please help!

      • zx80's avatar
        zx80
        Helpful | Level 6
        2 years ago

        You probably need to make a new post so the admins here see it. 

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