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Forum Discussion
zx80
2 years agoHelpful | Level 6
Dropboxcleanup.exe has stopped working - Windows 8.1
I get the popup error message "Dropboxcleanup.exe has stopped working" about once every hour. This has been happening in the last 12 hours so I assume there's been a recent update. I'm on 168.4.4802....
- 2 years ago
Thank you for reporting this issue to us. The engineering team understands the problem and is working on getting a fix deployed. An automatic update that resolves the issues will be installed soon.
So far, we've only seen the problem affecting Windows users on Windows versions 8.1 and earlier who installed Dropbox without administrator privileges. In the meantime, here are 2 different workarounds which will silence the error message from appearing- Option (1) Delete the problematic
DropboxCleanup.exe
file. This application is not needed for Dropbox on these versions of Windows and deleting it will not cause problems.- Open file explorer, and enter
%LocalAppData%\Dropbox\Update\1.3.733.1\
in the address bar. - Click on the
DropboxCleanup.exe
and delete it - Demo here
- Open file explorer, and enter
- Option (2) Reinstall Dropbox with administrator privileges
- Process is described in this document. With administrator privileges enabled, the error should stop appearing.
- Option (1) Delete the problematic
Aquaritone
Explorer | Level 3
I started getting a similar error message on 3/4/23, but just once every time I start up my computer. I am using Windows 7.0. So far I just click "OK" and the program seems to run without problem and I don't get further messages. Under "Add or Remove Programs" it says Dropbox was installed on my computer on 2/21/23. That is weird because Dropbox Desktop has been installed on my computer since 2015 I believe, and I have never touched it since. I did a search for Desktopcleanup.exe and the search window found it in the Update folder. But when I went to that folder manually, the program is not there. Maybe it is hidden? A lot of weird things going on here.
Jeremy N.2
2 years agoHelpful | Level 7
I think the reason that your machine shows that Dropbox was installed recently is that Dropbox gets regular updates, and your machine is showing you the date that the most recent update was installed.
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