Forum Discussion

Helpful | Level 6

2 years ago

Dropboxcleanup.exe has stopped working - Windows 8.1

I get the popup error message "Dropboxcleanup.exe has stopped working" about once every hour. This has been happening in the last 12 hours so I assume there's been a recent update. I'm on 168.4.4802....

Desktop

Error Messages

Windows

sammdesmond
2 years ago
Thank you for reporting this issue to us. The engineering team understands the problem and is working on getting a fix deployed. An automatic update that resolves the issues will be installed soon.

So far, we've only seen the problem affecting Windows users on Windows versions 8.1 and earlier who installed Dropbox without administrator privileges. In the meantime, here are 2 different workarounds which will silence the error message from appearing

Option (1) Delete the problematic DropboxCleanup.exe file. This application is not needed for Dropbox on these versions of Windows and deleting it will not cause problems.

Open file explorer, and enter %LocalAppData%\Dropbox\Update\1.3.733.1\ in the address bar.

Click on the DropboxCleanup.exe and delete it

Demo here

Option (2) Reinstall Dropbox with administrator privileges

Process is described in this document. With administrator privileges enabled, the error should stop appearing.

Jeremy N.2

Helpful | Level 7

2 years ago

In the question:

Dropboxcleanup.exe has stopped working - Windows 8.1

https://www.dropboxforum.com/t5/Apps-and-Installations/Dropboxcleanup-exe-has-stopped-working-Windows-8-1/td-p/662528

someone erroneously said the problem was solved, early on. It is NOT SOLVED. Maybe the reason that Dropboxers are ignoring the thread is that they think it IS fixed.

jukesy1992
New member | Level 2
2 years ago
Come to think of it, my dropbox is set to not start when my computer starts, so why am I even receiving this message? I specifically did this because I haven't been using the program for quite some time, and I never expected anything like this to come up because if I'm asking a program to not start, then why should it start, or anything associated with it?
- Jeremy N.2
  Helpful | Level 7
  2 years ago
  Because it's a side-effect of the scheduled task that attempts every hour to update Dropbox if a new version is available.

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Dropboxcleanup.exe has stopped working - Windows 8.1

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