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Forum Discussion
Error 500 when trying to open Dropbox Paper - June 2018
Anyone get an answer on this... I'm having same issues. About to give up
- [UPDATE] Paper is back up! Thanks all of you who reported
Hi there, Thanks for response. I had already tried troubleshooting by using another browser (Chrome). same issue. I'll try clearing cache and use an incognito window now.
What's interesting: this is the same issue a user described a month ago...only now more widespread. It's crazy to me that a company with upwards of 5k employees can have such a degraded performance for this length of time...3 days. It makes me think it's a bigger issue. I suppose you'll encounter dimished returns by throwing more engineers at the problem.:thinking: but not good having a great product that is unreliable. I had a presentation today and I was building it in Paper...1. it slowed me down considerably 2. no offline mode - prevented me from continuing my work 3. didn't look good when I'm trying to sell the usage of this product to my team at large.
Totally agree
I understand that people are annoyed about this, but there are a couple of points to bear in mind:
1. As far as I’m aware, Dropbox Paper is still in Beta. You can’t expect perfection. It shouldn’t be used for critical data without alternative backup.
2. If you have Dropbox Paper on your iPad or other device’s app, you can still use it. It just won’t reliably synchronise.
You Dropbox people claim that this issue is solved. Unfortunately I have to tell you that it ain’t. Still losing connection *all the time*. It’s impossible to work!
