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Forum Discussion
Error Message when saving files to dropbox
All of a sudden I'm geeting a error message when trying to save files from my Samsung S23 Ultra to my dropbox folders. Error is P32: Error in call API function to "file/list_folder".
Walter
Dropbox Staff
Dropbox StaffHI there @MarkVassar - thanks for bringing this to our attention.
Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?
Also, what is your device's OS version, and the version of the Dropbox mobile app?
Have you tried restarting your device and/or clearing the app's cache?
Let me know more and we'll take it from there, Mark.
Walter thanks for your response. I have restarted my phone but the problem remains.
The dropbox app version is 390.2.2
I just updated my software to the latest version. I also, cleared out my dropbox app cache. Not sure what OS version it is.
This just started happening yesterday. Although this is a new replacement phone, which I received last week, I haven't experienced this issue prior to yesterday.
Not sure how to upload the screen shot. If you share some instructions I'll send it.
Thx
The dropbox app version is 390.2.2
I just updated my software to the latest version. I also, cleared out my dropbox app cache. Not sure what OS version it is.
This just started happening yesterday. Although this is a new replacement phone, which I received last week, I haven't experienced this issue prior to yesterday.
Not sure how to upload the screen shot. If you share some instructions I'll send it.
Thx
- Walter
There should be a camera icon (insert photos option) within your reply box, Mark. If you're not seeing it, you can try requesting the desktop version of the web-page through your browser.
