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Forum Discussion
Solved
Files no longer available through Desktop App
My laptop recently updated to Windows 11 - Version 22H2 and since then DB no longer sync's. I have uninstalled/reinstalled, and nothing seems to work. Any assistance would be greatly appreciated.
Chris if you have another cloud service running, turn it off until DB is completely done updating files. I found this to be the only cure
Jay
Dropbox Staff
Dropbox StaffHi smoravarsi, thanks for bringing this to our attention.
Does the Dropbox desktop application show any messages when you hover over the icon?
Do the files in the Dropbox folder have a green tick ,or another icon?
This will help me to assist further!
Does the Dropbox desktop application show any messages when you hover over the icon? Yes, there is a message that there are files indexing (5 Min), but no progress with this.
Do the files in the Dropbox folder have a green tick ,or another icon? no icons on the files. I also cannot open DropBox from the task bar.
Windows did an update today with "2022-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5019509)"
- Jay
When you say you can't open Dropbox, do you mean the app in the system tray itself, in order to view the current synced files and your preferences?
When you say you can't open Dropbox, do you mean the app in the system tray itself, in order to view the current synced files and your preferences? Yes. I can hover over the icon and it provides a status, but the status does not change.
