We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

MikeA01730's avatar
MikeA01730
Explorer | Level 4
7 years ago

Folders made available offline were not downloaded

Hi,   This weekend I thought I'd test the Dropbox Available Offline feature by storing travel documents there.  On my PC I created a new folder and populated it with some PDFs.  On the Dropbox ap...
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    7 years ago
    Hey MikeA01730, thanks for your cooperation, I’m just updating the thread here with the latest update from our team specialists, so as to have it for future reference. 
     
    When Offlining files, you may keep in mind that a yellow icon will appear next to them if they’ve been updated in the meantime, as Norah mentioned above. Once you click on this, it will then update the file to the most recent version and make the latest version available offline. In the event that the device isn’t connected to wifi/cellular data, you’ll need to wait until you have internet connectivity to download and view these files.
     
    I would suggest making sure that your offline files are up to date when you plan on using the offline files feature.
     
    Once again, thanks again for checking in with us on the Dropbox Forum & don’t hesitate to post away at any time in case you have further questions or you’d like to share your thoughts in the future. Take care! 
Norah's avatar
Norah
Icon for Dropbox Staff rankDropbox Staff
 
Hi MikeA01730, welcome to Dropbox Community!
 
When you see a yellow exclamation point icon it means that there is a newer version of your folder available. Tapping the refresh icon on iOS or Update all button on Android will sync these changes. This may happen sometimes when a newer version of your folder is available trying to sync. It could also mean that your folder might not have been fully downloaded.
 
Let me know if this helps!
Troybrant's avatar
Troybrant
New member | Level 2
5 years ago

This issue remains unsolved, correct. I have had the problem for years. I sync files for offline use. They are accessible offline for a few days and then suddenly I get the yellow exclamation point and they are no longer accessbile until I get internet access again and the "green" down arrow icon replaces the yellow exclamation point, meaning that the files are accessible offline again. 

 

These are picture files that have remained untouched in folders on Dropbox FOR YEARS.  I don't understand why I keep losing the ability to access them offline.

 

Help?

  • Terry P.'s avatar
    Terry P.
    Collaborator | Level 10
    5 years ago

    The Dropbox team's failure to fix this problem over the last few years is nothing short of disgraceful. If anyone in development is actually listening, you should be ashamed.

     

    P.S. Please don't send me yet another banal reply assuring me how much you appreciate my input, etc, etc. Just get the problem escalated to the right manager and fix it.

     

    Terry, UK

     

     

    • Chris payne's avatar
      Chris payne
      New member | Level 2
      5 years ago

      I have constantly had this issue.  What is really annoying is that Dropbox support has done nothing to answer the same issue for months. I pay a lot for this service and if it doesn't work then I am canceling. We obviously all have the same issue. Files were uploaded and available OFFLINE, they HAVE NOT CHANGED then the entire folder needs reuploading and isn't available.

       

      I only used dropbox and paid because it was easy and it worked offline now I may as well just use my google drive.

       

       

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!