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Forum Discussion

Larry Sessions's avatar
Larry Sessions
Helpful | Level 6
3 years ago

Free 1 GB extra storage offer to install Dropbox Passwords

I got an offer of 1 GB extra storage if I installed Dropbox Passwords. I did so, but no extra storage. Was it a hoax?
Dropbox Passwords
Promotions
Quota
Storage space
  • Larry Sessions's avatar
    Larry Sessions
    3 years ago

    For the record the promised extra Gig was finally credited to my account.

lmarchisotti's avatar
lmarchisotti
Explorer | Level 3

Same problem here... after installed, I did not receive the extra 1GB

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey lmarchisotti! Can I open a ticket for you, so that we can look into this together?

  • lmarchisotti's avatar
    lmarchisotti
    Explorer | Level 3
    2 years ago

    Please Nancy, i'm with you. What can i do?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      lmarchisotti, I just emailed you to the email address that’s tied to your Community profile here. When possible, please reply back to me in the same email thread, and we’ll take it from there.

       

      Thanks!

  • brunovieira's avatar
    brunovieira
    Explorer | Level 4
    2 years ago

    I'm with the same issue. Got Dropbox passwords a few days ago after getting a popup message when I entered on the website and still haven't been credited the extra Gb.... I waited as some people here said it took 48h but still no deal.... Hos can I open a ticket?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey brunovieira, sorry to see you're having trouble.

       

      Can we send you an email, so we can look into this?

      • brunovieira's avatar
        brunovieira
        Explorer | Level 4
        2 years ago
        Sure Hannah. Thank you for the assistance!
  • confi's avatar
    confi
    Explorer | Level 3
    2 years ago

    I saw the offer too after install and wait a week and no free storage. So i uninstall it. How can I get that free storage?

    • AcidGreg's avatar
      AcidGreg
      Explorer | Level 3
      2 years ago

      Hello! I also saw the offer, downloaded the Chrome extension and saved a password to test it out, but ~10 days later I see no additional storage being granged. Could you please investigate?

      Thank you in advance!

      • AcidGreg's avatar
        AcidGreg
        Explorer | Level 3
        2 years ago

        Hi again!

         

        I originally posted on 21st of April about this issue but no one has offered to follow this up with me via email like it happened with others?

        Can someone from Dropbox help please?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi all, thanks for flagging this with us. 

       

      For anyone who's affected by this, please let us know here and we'll reach out via email to investigate further. 

       

      Thanks!

      • confi's avatar
        confi
        Explorer | Level 3
        2 years ago

        still no sign of 1GB and waiting for it...😊

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