We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

neosmile's avatar
neosmile
Helpful | Level 5
5 years ago

How could I get Dropbox Paper 2020?

How could I upgrade to Dropbox Paper 2020 from the older version?
Dropbox Paper
Setting up the apps
  • Fiona's avatar
    Fiona
    5 years ago

    Hello neosmile. 

    Thank you for your interest in Paper 2020 :heart_eyes:. 

    Currently, the Paper 2020 release is available to new users only. Our team is currently in the works of a new feature in order to build the best Paper experience for all our users. Old and new. 

    You will hear more about this feature and your Paper docs will live in the Dropbox filesystem, when the development is finalised. 
     
    What I did -because I honestly couldn't wait- is this: I created a new Dropbox account and shared my old Paper docs to it. 
     
    Notes:pushpin:
    • "Old" Paper docs shared with Paper 2020 release users will be available in their Dropbox home and will show in Recents. 
    • Paper 2020 release docs shared with Legacy users will be available on their Dropbox home, but not in Paper. 

    :books:

    Here is a help center article with all the information you need. 

    Feel free to ask more questions. 

    Cheers! 

dmfiend's avatar
dmfiend
Explorer | Level 3

Hi guys, I'm a long time dropbox paying subscriber, and I jumped on Paper way back when it originally launch. I didn't use it much then, but I have a use-case for it now, but it seems like my account is stuck on the old version of Paper, and not the new version of Paper 2020. According to the FAQ, Paper 2020 is only available to new users...like what? It's been 4 years (assuming the 2020 is the year the Paper 2020 launched) and you still haven't migrated legacy PAYING subscribers to the new version yet?! 

 

Using the legacy Paper won't work for my use case, as I need to manage my Paper files and other files in the same dropbox folder. So basically until that feature rolls out to me, I can't use dropbox for this project. Seriously considering if using dropbox is even worth my time anymore.

mroche's avatar
mroche
Explorer | Level 4
6 months ago

By chance I opened the Dropbox app on my phone and it turns out sometime in the past month or so my account was migrated. I now have the ability to store and create Paper documents without needing to manage another app or sharing mechanism.

So things are being converged, but it's not at a rate we all might like.

 

I actually gave it a try in the iOS Dropbox app... bombed out when creating the file. The web app doesn't even expose the option to create Paper files. Is the solution here to create a new account and migrate things over (or request an account merger)?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!