Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Christa6's avatar
Christa6
New member | Level 1
4 months ago

I can see my files online but not in the app

I can see my files online when I search them but cannot see the files when I search in the app. 
Apple
File access
Mac
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey Christa6, thanks for reaching out to us.

By app, are you referring to the mobile app or the desktop app?

If it's the desktop app and consequently the Dropbox folder, can you check the sync status and version of the app, by hovering over your Dropbox icon?

Let me know what you find.

Christa6's avatar
Christa6
New member | Level 1
4 months ago

Thank you so much for responding! I can't see files on the desktop app. I can see them on the phone app and online. 

It says "Dropbox 212.4.5767 Up to date" when I hover. The sync issues says "No Issues".

  • Christa6's avatar
    Christa6
    New member | Level 1
    4 months ago

    I guess the desktop app is my Finder. I'm working on a Mac. idk if that helps. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey Christa6! Have you checked if your folders have been selectively synced by any chance? If yes, they wouldn’t be visible on your desktop app indeed to help save up hard drive space.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!