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Forum Discussion

debattwg's avatar
debattwg
Helpful | Level 6
3 years ago

I cannot see my new folder, in the Dropbox folder

I created a new folder and shared it with a newly created group. The folder and its subfolders and files are visible using Dropbox.com, but not using File Explorer in the desktop app. I checked the f...
Desktop
dropbox business
Shared Folders
Windows
  • debattwg's avatar
    debattwg
    3 years ago

     

    Thanks, I called the help line and got it resolved. 

Jackson's avatar
Jackson
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hello there, debattwg, thank you for posting in the Community. 

 

Parent is the folder, which contains that folder which you cannot see. By default, it has the same permissions as the parent folder.

 

Could you tell me, if you can see that folder in your home page, or only in the content tab?

 

Is the Dropbox icon, present near your clock on your system tray? If so, what do you see when you hover over it?

 

Please let me know!

  • debattwg's avatar
    debattwg
    Helpful | Level 6
    3 years ago

    Hi Jackson,

     

    I can see the new folder both in the Home page and in the content tab on the admin console.

     

    When I hover over the icon in my system tray, I see "Dropbox (my company name)." When I open it, it goes to C:\Users\my user name\Dropbox (my company name).

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi debattwg, sorry to jump in here!

       

      I would like for you to locate your Dropbox icon. It would be on the task bar, next to your WiFi and date and time icon. Once you do this, could you hover your mouse there and let me know what the status of the Dropbox Desktop application is? 

      • debattwg's avatar
        debattwg
        Helpful | Level 6
        3 years ago

         

        Thanks, I called the help line and got it resolved. 

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