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Forum Discussion
I can't install Dropbox on my computer anymore.
Hi,
I am a Dropbox user for 15 years or so. I use it for business.
My Dropbox icon was nowhere to be found on mu pc a few weeks ago, so I could not seem to check whether my Dropbox was syncing anymore. So, I deleted the Dropbox app from my pc and tried to install it again. The deletion did not go smooth, couldn't delete at first, but after a lot of tries, I managed to get it deleted. But then I tried to install it again, and now that does not work. I tried all options from the Dropbox site (tips) and then I called my IT Man and he tried for a few hours (!) to install it again but did not succeed. He tried so many thing already.
Is this a known issue with Dropbox and can Dropbox help me with this, or the Community?
Thanks for the screenshots, Hester! When saying your IT man deleted some parts of the program in the registry, do you mean that he performed an advanced reinstall, as described here?
Apart from that, do you happen to run any antivirus/firewall or VPN programs on your computer(s)? If yes, can you disable them temporarily and then, attempt to install the app again? Does the installation go through now?
- Megan
Dropbox Staff
Hey FlexAssistance, let's jump right into this!
I'd love to know a bit more about the steps that you tried on your end, in order for me to be on the same page with you when it comes to troubleshooting.
Did you also try our offline installer? Also, what is the OS of the device you're using on your end?
Keep me posted, and we'll take it from there!
Hi Megan,
Yes, we did. And it seems that Dropbox was still using internet for that!
Best,
Hester
Hello FlexAssistance,
Do you receive any error message when you try to install it again?
Here to help,
Andrew (DBoxTips)
I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox. All opinions expressed here are my own.
DBoxTips helped me find the solution with this Dropbox problem. It was a problem with my antivirus software and IT-company, which we now settled, thanks to DBoxTips. Thank you very much!
- Nancy
I’m glad I could help, FlexAssistance! I’ll be here, if you need something else.
Hi Andrew,
Failed to install Dropbox is the message I get.
Best,
Hester
- Nancy
Hey Hester, hope it’s OK to jump in, too. Can you clarify the OS version of the device this is happening on?
Other than that, I’d like a full screenshot of the error you’re seeing to have a visual.
