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Yohann17's avatar
Yohann17
New member | Level 1
3 months ago
Solved

I installed the Dropbox desktop app but it doesn't launch

I managed to install Dropbox; however, after the installation, it doesn't launch. Even after uninstalling, restarting the PC, and reinstalling, it still won't work. The application disappears suddenl...
desktop
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  • Yohann17's avatar
    Yohann17
    3 months ago

    Hi Hannah ,

    Thank you for your message. I tried the advanced reinstall, but it wasn’t successful. However, I found the solution—the issue was with my VPN blocking the app. After uninstalling the VPN, Dropbox is now working perfectly.

Yohann17's avatar
Yohann17
New member | Level 1
3 months ago

Thank you Walter for your reply.

I’m using Windows 11 pro and the security software is Windows Defender. I’ve been installing it with admin privileges. Every time the app disappears, I install the new beta build and it’s working. The issue is after few days, the problem still occurs.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

I see, thanks for the additional info Yohann17 - much appreciated.

Have you taken a look at this Help Center article yet? You can try the steps outlined there apart from the uninstall/reinstall process since you've already done that.

If disabling the Windows Defender and all other 3rd party apps that might be causing issues doesn't make a difference, please let us know and we'll reach out via email to investigate further. 

  • Yohann17's avatar
    Yohann17
    New member | Level 1
    3 months ago

    Hi Walter ,

    Unfortunately, the issue still the same. Dropbox suddenly disappear. What are the other solutions you can propose me?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey Yohann17, can you try a more advanced reinstall of the app using these steps, to see if that helps?

      • Yohann17's avatar
        Yohann17
        New member | Level 1
        3 months ago

        Hi Hannah ,

        Thank you for your message. I tried the advanced reinstall, but it wasn’t successful. However, I found the solution—the issue was with my VPN blocking the app. After uninstalling the VPN, Dropbox is now working perfectly.

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