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Forum Discussion

User134679's avatar
User134679
Helpful | Level 6
5 years ago

I uninstalled the desktop app, but the Dropbox folder is still on my computer. Any help?

Hi!   I have problem with uninstalling dropbox from my computer... One day a donwload it because i need sync documents between my devices but in this time i dont need it. So i go to start panel a...
Computer Backup
Desktop
Setting up the apps
Uninstall
Windows
  • Daphne's avatar
    Daphne
    5 years ago

    Thanks for that User134679, and for sticking with me here while we look into this!

     

    Let's try manually resetting the default folder location for the Desktop folder. You can exit out of the desktop app setup by quitting the app before taking these steps.

     

    To do this, please navigate to the Desktop folder in File Explorer (not the folder in Dropbox) and then:

    1. Right click the Desktop folder
    2. Choose "Properties"
    3. Go to the "Locations" tab
    4. Choose to reset to default location.

    This will reset the folder location to ensure that it's in the correct location. Once you've done this, can you let me know if you have the same issue when moving the desktop files from Dropbox to the actual Desktop?

     

    If so, please try the previous suggestion once more to reinstall the desktop app and enable the backup.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Thanks for that User134679, and for sticking with me here while we look into this!

 

Let's try manually resetting the default folder location for the Desktop folder. You can exit out of the desktop app setup by quitting the app before taking these steps.

 

To do this, please navigate to the Desktop folder in File Explorer (not the folder in Dropbox) and then:

  1. Right click the Desktop folder
  2. Choose "Properties"
  3. Go to the "Locations" tab
  4. Choose to reset to default location.

This will reset the folder location to ensure that it's in the correct location. Once you've done this, can you let me know if you have the same issue when moving the desktop files from Dropbox to the actual Desktop?

 

If so, please try the previous suggestion once more to reinstall the desktop app and enable the backup.

S_e_hicks's avatar
S_e_hicks
New member | Level 2
4 years ago
Following your exact instructions has left me with no access my desktop (desktop doesn’t exist?????) and I seem to have most very valuable work data.

So now what??

Dropbox backup when it takes over your PC is the worst thing and tbh immoral

I’m screwed
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey S_e_hicks, thanks for nudging us here and sorry to hear about this. 

    Do you see the files that you're looking for in your account when you navigate through the desktop app?

    If you don't have the desktop app installed anymore, do you see them via the web?
  • C7's avatar
    C7
    New member | Level 2
    3 years ago

    Did you ever get this resloved? 

    What were the exact steps you took that resulted in this? 

    I am currently following those steps for my documents folder. 

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