You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

FLMP's avatar
FLMP
Explorer | Level 4
3 months ago

I'm getting a blue screen after installing Dropbox on my Windows device.

Hi  I am having an issue with Dropbox App.    When installed and logged in i start to get BSOD to the point that within a minute of logging into the PC it crashes with BSOD    Stop code: DR...
Desktop
Install
Windows
FLMP's avatar
FLMP
Explorer | Level 4
3 months ago

Mini Dump 

Dump file: 091024-4187-01.dmp

Crash time: 9/10/2024 12:04:16 PM

Bug Check String: DRIVER_VERIFIER_DETECTED_VIOLATION

Bug Check Code: 0x000000c4

Parameter 1: 00000000`00002000

Parameter 2: fffff805`5fbab31c

Parameter 3: 00000000`00000000

Parameter 4: 00000000`00000000

Caused by driver: dbx.sys

caused by address: dbx.sys+b31c

Processor: x64

Crash address: ntoskrnl.exe+415fa0

Full path:  C:\WINDOWS\Minidump\091024-4187-01.dmp

Processors Count: 12

Major version: 15

Minor Version: 22621

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for posting about this issue here, FLMP.

     

    If you’ve currently uninstalled Dropbox, can you attempt to install it again via our offline installer?

     

    Let me know if you keep seeing the same thing after that.

    • FLMP's avatar
      FLMP
      Explorer | Level 4
      3 months ago

      Hi Nancy 

      Thanks for the response, so currently i uninstalled and then reinstalled using Microsoft store and so far i have not had the issue since.... 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Thanks for keeping us updated on this, FLMP.

         

        If the issue does return, please let us know.

         

        Have a great day!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!