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Forum Discussion

FujiwaraFA's avatar
FujiwaraFA
Explorer | Level 3
3 years ago

installed Dropbox application cannot be shown

I have installed Dropbox application to MacPC(Catalina 10.57.7).

Installation has been successfully done, but when I login, a white pop up is shown

and I can not do anything but push "Go pro" button shown at left.

 

Before White pop up is shown, temporally, I can see home screen,

but soon after that, white screen has shown.

How we can solve it?

We encounters this problem 2022/11/09,

and we installed Dropbox application from Apple store.

Desktop
Dropbox Basic
Mac
  • Walter's avatar
    Walter
    3 years ago

    Thanks for the screenshot FujiwaraFA

     

    Could you try downloading and running the offline installer from this page and let me know if the issue persists? 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey FujiwaraFA, sorry to hear you're having issues with this.

     

    Could you please send us a screenshot of the last screen you can get to so that we can have a visual too?

     

    Also, if you happen to have an antivirus or firewall running on your computer, have you tried disabling them temporarily?

     

    Keep us posted!

    • FujiwaraFA's avatar
      FujiwaraFA
      Explorer | Level 3
      3 years ago

      Hi Walter!

       

      Thank you so much for your reply.

      This is a photo when Dropbox is opened.

       

      In this Mac PC, any antivirus application nor firewall is set.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the screenshot FujiwaraFA

         

        Could you try downloading and running the offline installer from this page and let me know if the issue persists? 

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